Frequently Asked Questions

Everything you need to know about your FragFlex experience.

Are your fragrances authentic?

Yes, all products sold on FragFlex are 100% authentic and sourced directly from authorized distributors or the original brands. We do not sell knock-offs or imitations.

How should I store my perfume to ensure it lasts?

To maintain the integrity of your fragrance, store it in a cool, dry place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom, as temperature fluctuations can break down the scent molecules.

What is your return policy for opened items?

Due to the personal nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. We recommend trying a sample size before committing to a full-sized bottle.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

Do you offer international shipping?

Currently, FragFlex ships to the United States and Canada. Please note that shipping fragrance internationally requires special handling due to its flammable nature.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.